At AIA, these core values drive the way we do business. They shape not only our operations, but customer relations, client engagement and key objectives.

• Innovation

As a competitive cleaning and maintenance company, in an extremely competitive industry, it is our role to consistently work towards higher efficient equipment, processes and work methods and processes. Therefore, in order to constantly move forward as a sustainable business, AIA strive to research, explore and give rise to better and more effective products, processes, services, technologies, and ideas that are accepted by markets, governments, and the community.


• Sustainability

At AIA we endeavour to fulfil our environmental responsibilities and giving rise to the ultimate sustainability within our services. Sustainability requires continuous technological, economic the social progress of continuous improvement that respects the limits of the Earth's ecosystems, and meets the needs and aspirations of everyone for a better quality of life, now and for future generations to come. That’s why we have implemented strict and feasible company policies and guidelines in which we strive to demonstrate accordingly and accurately. Our corporate culture revolves around the ability to apply and demonstrate roles and responsibilities efficiently and productively, while still exceeding industry standards and without sacrificing the level of quality in our results. In addition to this we are committed to a continual process of assessment, development and maintenance to decrease the environmental impact of the design, supply and operation of our equipment and our business operations. Through the implementation of new work strategies and more sustainable equipment and resources, we are able to deliver beyond our performance and industry standards while ultimately diminishing our ecological footprint. We are further committed to reducing the end energy use of our services by subjecting it to regular peer, user and client reviews. This is another approach we undertake so that it evolves in an environmentally friendly and sustainable direction for the benefit of generations to come. We strive to meet the triple bottom line and thus endeavour to diminish any negative impact on the global and local environment.


• Environmental

As a cleaning and facility services company servicing major high rise government and commercial buildings on a national scale across Australia and New Zealand, AIA is continually searching for ways to reduce its environmental footprint and carbon emissions, without having to compromise the level of service delivery. We place substantial emphasis into researching and demonstrating further efficient processes and equipment. We believe that it is not only our obligation to strive for maximum efficiency, but to also preserve the environment. Our continued efforts to research and implement new resources and work processes help better our knowledge of the broader environment, and how to work towards diminishing our carbon emissions. Our commitment to environmental awareness and preservation is reflected throughout our business as we endeavour to; establish, train, utilise and apply our resources and services in the most environmentally conservative approach possible. Furthermore, we are committed to conducting business in a manner that manages environmental issues responsibly and allows us to preserve the environment beyond our services. We satisfy this commitment by:

  • -Complying with environmental and industry regulations
  • -Conducting operations in an environmentally sound manner
  • -Applying the principles of reduce, reuse and recycle in all processes
  • -Promoting environmental responsibility among our employees
  • -Striving to ensure that suppliers agree to comply with environmental regulations
  • -Pursuing continuous improvement in our environmental performance
  • -Clearly communicating the AIA environmental policy, practices, and impact to interested parties


• Responsibility

At AIA we commit our whole team to hold the responsibility to deliver as we promise. We believe it is our responsibility to ensure our performance at the highest standards within the industry and beyond. Our staff and senior management team are trained to demonstrate our services accordingly to industry standards and our following driving values. We endeavour to strive, maintain and value our client’s requirements and holding full responsibility for its complete satisfaction.


• Accountability

Accountability is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies including the administration, governance, and implementation within the scope of the role or employment position and encompassing the obligation to report, explain and be answerable for resulting consequences. We feel it is our responsibility to complete a service to the highest quality and ultimately fulfilling our satisfaction guarantee. Our staffs are fully trained accordingly with this concept, as are our supervising managers. All staff members within our company are accountable for the client’s satisfaction and the fulfilment of their requirements.